TechPool Software has a qualified Technical Support staff ready to help you with your problems when using TechPool products. Please make sure the problem you are having is with a TechPool product and not with your system or other application software.

Free Technical Support is provided for 90 days from first contact with Technical Support. Thereafter, Technical Support contracts may be purchased on an annual basis. Contact our Customer Service to inquire about support contracts.

If you require Technical Support we can be reached via any of the following methods:

Email: support@techpool.com

Phone: 760.737.9240, available 9:00 am - 5:00 pm (U.S. Pacific Time)

Fax: 760.839.1011

Mail:
TechPool Software Product Support
1012 Oak Lane
Escondido, CA 92029 USA


When contacting us always provide the following information: your name, company name, address, daytime telephone number, fax number (if available), email address, the type of system you are using, the application and version number, and a short, but precise description of the problem including errors reported by your TechPool product.

Please call while sitting in front of your computer and be prepared to reproduce the steps that caused the problem to occur.

Please check the FAQ (Frequently Asked Questions) area of our site to see if the question/issue you would like resolved has already been addressed.

Frequently Asked Questions